[Skip to content](#main-content) Features [Land Lead Management](/features/land-lead-management)[Field Execution](/features/field-execution)[Pricing Intelligence](/features/ai-pricing)[Document Verification](/features/document-verification)[Task Management](/features/task-management)[Competitor Intelligence](/features/competitor-intelligence)[Location Intelligence](/features/location-intelligence)[Smart Dashboard](/features/smart-dashboard)[Audit Trail](/features/audit-trail)[View all features](/features) Solutions For your business [Real Estate Developers](/solutions/real-estate-developers)[Banks & NBFCs](/solutions/banks-nbfcs)[Land Valuation Teams](/solutions/land-valuation-teams)[Legal Teams](/solutions/legal-teams) For your team [Decision Maker](/roles/decision-maker)[Team Lead](/roles/team-lead)[Field Team](/roles/field-team) By Use Case [Land Acquisition](/solutions/land-acquisition)[Site Analysis](/solutions/site-analysis)[Portfolio Management](/solutions/portfolio)[View all roles](/roles) Compare [Proquiro vs Excel](/vs/excel)[Proquiro vs Google Sheets](/vs/google-sheets)[Proquiro vs WhatsApp](/vs/whatsapp-tracking)[Proquiro vs Manual Process](/vs/manual-process)[Proquiro vs LAMS](/vs/lams)[Proquiro vs ERP](/vs/erp) Resources [Land Area Converter](/tools/land-area-converter)[Price Per Sq Ft](/tools/price-per-sqft-calculator)[ROI Calculator](/tools/land-roi-calculator)[OSR Calculator](/tools/osr-calculator-india)[Due-Diligence](/tools/land-due-diligence-checklist)[Site Visit](/tools/site-visit-checklist)[Legal Documents](/tools/document-readiness-checker)[Excel Template](/tools/excel-template)[All tools](/tools) [Pricing](/pricing) [ Sign in ](https://app.proquiro.com)[Request a Demo](/contact/sales)[Start at ₹639/mo](https://app.proquiro.com/users/sign%5Fup?plan=solo) # Refund requests and cancellations How to submit a refund request, how requests are reviewed, and what happens if an approved refund cancels your subscription. 2 min readUpdated Jul 17, 2026 In this category · 4 articles [Comparing plans and pricing](/help/billing/plans-and-pricing)[Downloading and managing invoices](/help/billing/managing-invoices)[Upgrading, downgrading & cancelling](/help/billing/upgrading-and-managing-your-plan)[Refund requests and cancellations](/help/billing/refunds) ## Billing & Plans [Comparing plans and pricing](/help/billing/plans-and-pricing)[Downloading and managing invoices](/help/billing/managing-invoices)[Upgrading, downgrading & cancelling](/help/billing/upgrading-and-managing-your-plan)[Refund requests and cancellations](/help/billing/refunds) Refund requests must be submitted within **7 calendar days of the relevant billing date**. Each request is considered **case-by-case** and may be granted at Proquiro’s **sole discretion**. Submitting a request does not create an automatic entitlement to a refund. Fees outside that window are non-refundable except where required by law. ## How to request a refund Email **[support@proquiro.com](mailto:support@proquiro.com)** from the email address on your account with the subject line **Refund request**. Include: - Your account email, if different from the sender - The payment date and invoice or payment reference - Your plan - A brief reason for the request We may ask for further information needed to verify the payment or review the request. ## If a refund is approved Approved refunds are returned to the original payment method through our payment partner. Processing time depends on the payment provider and your bank. You can check the recorded status in **Settings → Billing & Invoices**. ![Billing and invoices page where refunded charges appear](/help/screenshots/billing-invoices.png) ## What happens to your account An approved refund may include immediate cancellation of the related subscription. If it does: - Your account becomes **read-only** — your data stays safe, but writes are blocked. - Nothing is deleted. If you subscribe again later, your existing data remains available. Cancellation without a refund follows the standard subscription rules. See [Managing your subscription](/help/billing/upgrading-and-managing-your-plan) for details. The governing refund terms are in our [Terms and Conditions](/terms). Our [Cancellation & Refund Policy](/cancellation-refund-policy) explains the request process and how approved refunds are returned. If you have questions before making a payment, contact **[support@proquiro.com](mailto:support@proquiro.com)**. Share: Sorted?YesNo Still need help? We usually reply within hours. [Contact support](/contact) ## Related articles [Billing & PlansDownloading and managing invoices](/help/billing/managing-invoices)[Billing & PlansComparing plans and pricing](/help/billing/plans-and-pricing)[Billing & PlansUpgrading, downgrading & cancelling](/help/billing/upgrading-and-managing-your-plan)