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It cuts off their access immediately, frees up a seat, and preserves all their historical data so nothing is lost. ![deactivating-team-members](/help/screenshots/deactivating-team-members.png) ## When to deactivate - A team member has left and should no longer have access - Someone is on an extended leave and you need to free up a seat for a replacement - You’re managing seat limits and want to suspend access temporarily without permanently deleting the account ## Who can deactivate Only **Owners** and **Admins** can deactivate or reactivate team members. Two restrictions apply: you cannot deactivate yourself, and you cannot deactivate the account owner (transfer ownership first if needed). You also cannot deactivate the only remaining Admin — there must always be at least one admin on the account. ## How to deactivate 1. Go to **Team** from the sidebar navigation 2. Find the team member in the active members list 3. Click **“Deactivate”** next to their name 4. Confirm the action in the prompt The member is logged out immediately. Their account is moved to the **Deactivated Users** section at the bottom of the Team page. ## What happens to their open leads If the member has open leads assigned to them, you are prompted to handle reassignment before deactivation goes through: - **If other assignable members exist** — you’re redirected to the Bulk Reassign page to move their open leads to someone else before proceeding. See [Reassigning leads in bulk](/help/team/bulk-reassignment) for how that works. - **If no other assignable members exist** — their open leads are automatically reassigned to you, and you receive a confirmation showing how many leads were transferred. Leads in terminal statuses (won, lost, or otherwise closed) are not affected either way. ## What happens to their other data - **Tasks** remain as-is — they stay assigned to the deactivated member and are visible in the task list - **Activity history** is fully preserved — audit logs, site visit reports, notes, and all actions taken by that member remain intact - **Historical lead data** is unaffected — nothing is deleted or anonymised ## The deactivated state A deactivated member: - Cannot log in to Proquiro - Does not count toward your plan’s seat limit - Appears in the **Deactivated Users** section on the Team page, with the date they were deactivated - Is excluded from new lead assignments and task assignments ## How to reactivate If someone rejoins or you need to restore their access: 1. Go to **Team** from the sidebar navigation 2. Scroll to the **Deactivated Users** section 3. Click **“Reactivate”** next to their name Reactivation restores their previous role and access level immediately. If your account is at its seat limit, reactivation will be blocked — you’ll need to either upgrade your plan or deactivate another active member first to free up a seat. Share: Sorted?YesNo Still need help? We usually reply within hours. [Contact support](/contact) ## Related articles [Team ManagementReassigning leads in bulk](/help/team/bulk-reassignment)[Team ManagementInviting team members](/help/team/inviting-users)[Team ManagementUnderstanding roles and permissions](/help/team/roles-and-permissions)