Introduction
This policy explains cancellations and refund requests for Proquiro software subscriptions and one-time digital purchases, including village record packages and land-record reports, provided by Quiro Tech Solutions. Read it with our Terms of Service, which govern these purchases. A signed MSA, order form, or other written contract takes precedence where it applies, as set out in the Terms.
Subscription cancellation
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until then, after which your workspace becomes read-only. Cancelling a subscription does not automatically create a refund.
Refund requests
Refund requests must be submitted within seven (7) calendar days of the relevant billing date. We review requests case by case and grant refunds at our sole discretion. Submitting a request does not guarantee a refund. Outside this window, fees are non-refundable except where required by applicable law.
One-time digital purchases
For a village record package, land-record report, or another one-time digital purchase, contact support with the order or payment reference if you need to request cancellation or a refund, or if delivery has failed. The refund request rules above and any applicable written purchase terms govern the request. These purchases do not have a recurring subscription to cancel. An approved refund may end access to further downloads for the refunded purchase.
Payments against a proforma invoice
For a payment made against a proforma invoice, include the proforma invoice number and payment reference in your request. The cancellation and refund terms for the underlying subscription or digital purchase apply, subject to any applicable written agreement. Paying against a proforma invoice does not create a separate refund entitlement. Contact support for the status and return arrangements for payments made by bank transfer or another offline method.
How approved refunds are returned
Approved payment-gateway refunds are returned to the original payment method through our payment partner. For normal Razorpay refunds, allow approximately 7–10 business days after the refund is initiated for it to appear in your bank account or card balance. Timing depends on the payment method, payment provider, and bank; this is an estimate. Other payment arrangements may have different processing times. Contact support if an initiated refund has not arrived within the expected period.
An approved subscription refund may include immediate cancellation of the related subscription. If it does, the account becomes read-only and your data is retained. You can check recorded subscription refund status in Settings → Billing & Invoices. See Refund requests and cancellations for help.
Contact
Email support@proquiro.com with the subject “Refund request” or “Cancellation request”. Include your account email or the contact details used for the purchase, the payment date, the invoice/order/payment reference, the product or plan, and the reason for your request. Include the proforma invoice number where relevant. We may request further information to verify the payment and review the request. You can also use our Contact page.