7-day money-back guarantee and refunds

Proquiro’s Solo and Team plans include a 7-day money-back guarantee. If the product is not the right fit for you, you can request a full refund within 7 days of your first payment — no questions asked.

Who is eligible

The guarantee applies to:

• Solo plan — monthly or annual billing
• Team plan — monthly or annual billing

The guarantee does not apply to:

• Pro plan and Enterprise plan — these are sold through our sales team, with a structured onboarding that already includes scoping calls and a tailored evaluation. We work with Pro and Enterprise customers directly to resolve fit concerns before billing.
• Renewals beyond the first payment. The guarantee covers your first Solo or Team payment only — subsequent renewals are governed by the standard cancellation flow described in Managing your subscription.

How the guarantee works

1. Window. You have 7 calendar days from the date of your first Solo or Team payment to request a refund.
2. No-questions-asked. We will not interrogate you on why the product did not fit. A short note is appreciated so we can improve, but is not required.
3. Full refund. The amount you paid is returned in full. We do not pro-rate based on days used during the 7-day window.

How to request a refund

Email support@proquiro.com from the email address on your account with the subject line Refund request — 7-day guarantee. Include:

• Your account email (if different from sender)
• Date of your first payment
• Plan you signed up for (Solo or Team)

Refunds are processed through our payment partner Dodo Payments. The refund will appear on the same card or payment method used for the original charge, typically within 5–10 business days depending on your bank.

You can confirm the refund status in the same place you would view invoices: Settings → Billing & Invoices.

What happens to your account

When the refund is approved:

• Your subscription is cancelled immediately.
• Your account becomes read-only — your data stays safe, but writes are blocked.
• Nothing is deleted. If you resubscribe later, your data is still there exactly as you left it.

This is the same data-handling policy that applies to any cancellation — see What happens if I cancel or my payment fails for details.

Why we offer this

We removed the free trial because it was attracting low-intent signups that did not convert. The 7-day guarantee replaces it with something stronger for high-intent buyers: an explicit commitment that we will not keep your money if the product is wrong for you.

If you have questions before signing up, you can reach us via live chat on the website or email support@proquiro.com.